Privacy Policy — Kalbot Solutions

Note: If you are a Kalbot OS client, you may upload or process information about your own customers (leads, appointments, invoices, etc.). In that case, you control that data and Kalbot acts as a service provider processing it to deliver the services you requested.

1. Introduction

Kalbot Solutions is committed to protecting personal information. This Privacy Policy describes our practices when you visit kalbotsolutions.com, contact us, or use our services.

We operate in Canada and aim to comply with applicable privacy laws, including PIPEDA (Canada) and Quebec’s Law 25.

2. Information we collect

We may collect personal information in the following ways:

• Information you provide: name, business name, email, phone number, messages, onboarding details, and billing details (as applicable).
• Website usage: IP address, device/browser details, pages viewed, and approximate location derived from IP.
• Communications: emails, SMS, calls, chat messages, or support tickets you send to us.
• Client-provided data: if you use Kalbot OS, you may input data about your own leads/customers.

3. How we use information

We use personal information to:

• Provide, operate, and support our services (including Kalbot OS automations and integrations).
• Respond to inquiries and deliver customer support.
• Set up onboarding, workflows, and service configurations you request.
• Process payments and manage accounts (where applicable).
• Improve our website, security, and service performance.
• Comply with legal, regulatory, or contractual obligations.

4. Consent

By using our website or services, you consent to the collection, use, and sharing of personal information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Cookies & analytics

We may use cookies and similar technologies to understand site traffic, improve performance, and measure marketing effectiveness. You can disable cookies in your browser settings, but some features may not function properly.

6. Sharing & disclosures

We do not sell personal information.

We may share information with:

• Service providers (e.g., hosting, analytics, communications/SMS, payment processing, automation/integration tooling) to deliver services.
• Professional advisors (legal/accounting) when necessary.
• Authorities if required by law, court order, or to protect rights and safety.

When we use vendors, we take reasonable steps to ensure they protect information and only use it to provide services to us.

7. Security & storage

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Information may be processed or stored in Canada or other jurisdictions where our service providers operate. In such cases, it remains protected under applicable legal and contractual safeguards.

8. Retention

We retain personal information only as long as necessary for the purposes described in this policy, including legal, accounting, or contractual requirements. When no longer needed, information is deleted or anonymized using reasonable methods.

9. Your rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent (subject to legal/contractual limits).
• Request deletion or anonymization (where applicable).
• Ask questions about how we use, share, or protect your information.

To make a request, contact us using the details in Section 13. We may need to verify identity before processing certain requests.

10. Confidentiality incidents

If a privacy or security incident occurs involving personal information, we take steps to reduce risk and investigate the issue. Where required, we will notify affected individuals and regulators, and we maintain appropriate internal records of such incidents.

11. Third-party links

Our website may include links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal information.

12. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Continued use of our website or services after updates means you accept the revised policy.

13. Contact

For privacy questions, requests, or complaints, contact our Privacy Officer:

• Email: info@kalbotsolutions.com
• Phone: +1 (438) 801-5330