Question 1

How does Review Automation work?

Accepted Answer

Our system automatically sends a friendly SMS or email to your customer the moment a job or appointment is marked complete in your CRM, asking them to rate their experience.

Question 2

Can I stop negative reviews from going public?

Accepted Answer

Yes. We use a 'gated' review system. If a customer clicks 4 or 5 stars, they are sent directly to Google. If they click 1-3 stars, they are sent to a private feedback form that only you see, giving you a chance to make it right before it becomes public.

Question 3

Does this violate Google's terms of service?

Accepted Answer

No. We comply with Google's policies by not incentivizing reviews and ensuring the gating process is handled appropriately as an internal customer satisfaction survey.

Question 4

Which review platforms do you support?

Accepted Answer

While we prioritize Google Business Profile for maximum local SEO impact, the system can also route happy customers to Facebook, Yelp, industry-specific sites, or your own website.

Question 5

Do I have to send the requests manually?

Accepted Answer

No. The entire point of the system is automation. Once connected to your operational workflow or payment system, the review requests trigger automatically without you lifting a finger.

Question 6

Can I display these reviews on my website?

Accepted Answer

Yes. We provide a dynamic widget that automatically pulls your latest 5-star Google reviews and displays them directly on your website to build instant trust with new visitors.

Review Automation

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